Please be aware that because fruits are made out of natural components, the jewelry overall appearance may vary in shapes and colors. Also, you may have noticed a slight color variance compare to the images displayed on your screen device.

Our pieces are carefully and manually handmade and the techniques we use involves a non-industrial processing. Therefore, any small imperfection is what makes a unique piece designed just for you.

OUR REFUND POLICY APPLIES ONLY TO PURCHASES WITHIN THE USA.

RETURNS

We are sorry to hear that you want to return an item.

If you would like to return your purchase and be eligible for a return, your item must be in the same condition in which you received it, it must be returned unused, without having a fragrance to perfumes or beauty products, without damage, with its labels, in its original packaging and in perfect condition. 

To initiate a return, you must contact us at info@vrseedsandfruits.com. Please include your order number, a photo of the product, the proof of purchase and the reason for returning the item.

REFUNDS

We will notify you once we have received the email and we will send you instructions on where to send your package. Once we receive your return, we will inform you if the refund has been approved or not. If approved, you will be refunded an ELECTRONIC GIFT CARD issued by VR Seeds and Fruits to your email for the value of your original purchase within a period of no more than 8 business days, and that you can use in our online store and in any product or collection up to a maximum period of 15 business days from the time you receive your Gift Card in your email. After these 15 business days, your Gift Card will expire.

Please note that under no exception can we refund the money in your original payment.

We reserve the right not to accept the items returned to us without first requesting a return, also to refuse the return if the products are not in good condition, have been used or altered in any way, or if the labels and their original packaging are missing.

Note: All shipping costs will be borne by the customer, as well as any price difference on the new product. Once the package has been sent, the tracking number must be sent to info@vrseedsandfruits.com

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as personalized products and items or parts for a special order. Unfortunately, we cannot accept returns of items on sale or gift cards either.

We apologize, items purchased outside the U.S. are not eligible for returns or exchanges. International orders are the final sale.

EXCHANGES

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase with the electronic GIFT CARD that you will receive in your email within a period of no more than 8 business days, and that you can use for 15 business days, before it expires, and thus obtain the new item.

If it has been more than 8 business days since we approved your return, and you still do not receive your electronic Gift Card, do not hesitate to contact us at info@vrseedsandfruits.com, we will contact you as soon as possible to answer any questions.